When to Call Us

If you have a life threatening emergency, call 911 immediately!

For urgent after-hours situations, you can reach us 24 hours a day. Please call 513-771-1613 or 513-459-1615, if the office is closed you can press option 5 to reach our answering service.

We are here to give you guidance and counseling in caring for your child. We ask that you confine your non-emergency calls to regular daytime business hours. This is when we are fully staffed to answer your questions. You may always leave non-emergency questions on our voicemail and we will call you back the next workday.

When you speak to the answering service the doctor on call will return your call within one hour. If you don’t receive a return call within that time, please call back and leave a second message. Please be aware the physician call will be from a private or blocked number.


Crisis lines
In these medical situations please call the crisis line first and then notify the office when you are able.

Call 911 for life-threatening emergencies in children such as:

  • Your child is having acute, severe difficulty breathing
  • Your child is turning blue
  • Your child is having a seizure for the first time
  • Your child cannot be aroused
  • Your child is in a lot of pain
Please note this is not a complete list of life-threatening emergencies.

Once help is on the way, then call us if you still need immediate advice.

Call Poison Control at (513) 558-5111 or 1-800-222-1222 if:
  • Your child has swallowed a potentially dangerous substance
Call the Suicide and Crisis Lifeline at 988 or Cincinnati Children’s mental health crises line at 513-636-4124 if:
  • Your child is expressing suicidal thoughts 
  • Your child is threatening harm to themself or others
  • Your child’s behavior becomes extreme and unmanageable


For non-emergency situations please refer to the  “Is Your Child Sick?” section on our homepage..

Urgent Care vs. Emergency Room
Please call the office so we can refer you to the most appropriate facility. If the office is closed press option 5 to speak to the answering service in order to reach the doctor on call.
For certain medical conditions either urgent care or the emergency department may need to be utilized and we can help you determine where to go.

Office Appointments
If you need an appointment please call the office. If the office is open you can speak to a receptionist to schedule and appointment or leave a message for a nurse for medical advice. If the office is closed you can leave a message on the voicemail and your call will be returned the next business day.